Whistle Blowing

Confidential • Secure • Anonymous Reporting

At Arcfyre Group, we are committed to integrity, accountability, and the protection of human rights across all our operations. This Whistle-Blowing Portal allows any employee, contractor, service provider, or member of the public to safely report unethical, illegal, or non-conforming behaviour.

Your voice matters — and will always be protected.

Why Report?

We encourage all stakeholders to report concerns related to:

  • Criminal activity
  • Breaches of legal, regulatory, or contractual obligations
  • Unauthorised disclosure of information
  • Health, safety, or environmental dangers
  • Human rights violations
  • Misconduct related to ISO 9001 & ISO 18788 requirements
  • Attempts to conceal wrongdoing

If you reasonably believe something is wrong, you are protected — even if the concern is later found to be mistaken.

Your Protection

We guarantee:

✔ Zero Retaliation

No whistle-blower will face disciplinary action, harassment, or victimisation for reporting in good faith.

✔ Strict Confidentiality

All reports are handled securely under POPIA and relevant South African legislation.

✔ Anonymous Reporting Options

You may choose to remain fully anonymous through our external hotline service.

Client Transparency Commitment

Where a report relates to a client contract, operational matter, or service delivery risk, Arcfyre Group will notify the affected client in a responsible and confidential manner, ensuring transparency while protecting both the whistle-blower and investigation integrity.

Report Anonymously to Our External Whistle-Blowing Service

Arcfyre Group has appointed Whistle Blowers (Pty) Ltd, an independent and accredited ethics reporting organisation. Their service is available 24/7/365 and ensures absolute anonymity.

Anonymous Reporting Channels:

What Happens When You Report?

  • A trained, independent Information Agent receives your report.
  • You are issued a secure reference number for follow-up.
  • Information is quality-checked and securely forwarded to Arcfyre’s authorised recipients.
  • Your identity is never recorded or traceable.

Our Investigation Process

Every report — internal or external — follows a structured, impartial process:

  1. Acknowledgement of receipt
  2. Preliminary assessment
  3. Formal investigation (evidence gathering, interviews, documentation)
  4. Corrective & preventive actions
  5. Feedback when appropriate and lawful

Speak Up. Stay Safe. Make a Difference.

If you see something that threatens the safety, integrity, or ethical conduct of our organisation, we urge you to report it. Arcfyre Group is committed to creating an open and transparent environment where every stakeholder can raise concerns without fear.

Your voice helps protect our people, our clients, and our reputation.