At Arcfyre we pride ourselves on being leaders within the specialist security industry, and for delivering exceptional services that our loyal clients have come to know and respect.

With the recent achievement of the ISO 9001:2015 Quality Management certification, we are now firmly committed to continuing to operate with the international quality standards, trust, accountability, integrity, and professionalism that sets us apart.

Continual improvement to our strategies and systems are in place to ensure strategic and operational compliance.
Ongoing internal and external audits will ensure that our clients continue to receive an unmatched service experience and levels of professionalism on a global scale.

Grievance Mechanism

Private Security Companies (PSC) and Private Security Service Providers (PSSP) play an important role in protecting state and non-state clients engaged in relief, recovery, and reconstruction efforts, commercial business operations, diplomacy, and military activity.  In providing these services, the activities of PSCs/PSSPs can have potentially positive and negative consequences for their clients, the local population in operation, the general security environment, the enjoyment of human rights and the rule of law.

 

Building on these foundations, the Arcfyre Group commits to the responsible provision of Security Services, to support the rule of law, respect the human rights of all individuals and protect the interests of their clients.

The mechanism and process for handling complaints is intended to achieve the resolution of disputes, identify causes, and improve accountability and continue to improve procedures. 

 

Where an individual wishes to make a complaint or grievance either from within the organisation or externally regarding any individual working on behalf or alongside The Arcfyre Group these can be submitted via the following channels:

• Reporting complaints via our dedicated email address complaints@arcfyre.com 
• 24/7 reporting via our dedicated phone number +27 011 794 9502

 

It is important that the person making any such claims understands that there is a process that will be adapted and that they should not fear any reprisals in respect of their actions.  It is important that they also understand that their confidentiality and privacy will also be considered.

 

The following information will need to be received from the individual:

 

• Details of the complaint, with any evidence or information to support the allegation.
• Contact details of the individual.
• Confirmation should the individual wishes to remain anonymous.